TERMS & CONDITIONS

Terms and conditions

Maanicare digital platforms, OneMaanicare application, Maanicare AI and enabled services

Effective date: [02Jun2026]
Last updated: [02Jun2026]
Version: [V1]

 

1. Introduction

Welcome to Maanicare.

These Terms and Conditions govern your access to and use of:

• the Maanicare website at [http://www.maanicare.com] and any associated webpages or microsites;

• the OneMaanicare mobile application available through the Apple App Store and Google Play Store;

• web-based portals, dashboards, administrative consoles and client interfaces;

• employee, manager, client, vendor, contractor, technician and operations interfaces;

• Maanicare AI, our artificial-intelligence-enabled assistance layer;

• digital helpdesk, notification and communication tools;

• online service-request, facility-management and on-demand service-booking workflows; and

• any other digital service that links to these Terms and Conditions.

Together, these are referred to as the “Platform”.

The Platform is owned, operated or made available by [MAANI CARE SYSTEM INDIA PRIVATE LIMITED of the Maanicare entity], having its registered office at [1st Floor, Shop 101, B wing - Samartha Aishwarya, Off New Link Road,  K L Walawalkar Marg, Andheri (West), Mumbai 400 053 ]. In these Terms and Conditions, the words “Maanicare”, “we”, “our” and “us” refer to this entity.

The words “you”, “your” and “user” refer to any individual or organisation accessing or using the Platform, including employees, client employees, managers, administrators, candidates, vendors, contractors, technicians, service partners, customers, website visitors and authorised representatives.

Please read these Terms and Conditions carefully before accessing or using the Platform.

 

2. Acceptance of these Terms

By accessing the Platform, registering an account, clicking an acceptance button, using a feature, submitting a request, raising a ticket, booking a service or continuing to use the Platform, you agree to be bound by these Terms and Conditions.

Where you use the Platform on behalf of an organisation, you confirm that:

• you are authorised to use the Platform on behalf of that organisation;

• you are authorised to submit information and instructions through your account; and

• the organisation will be bound by the applicable provisions of these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not access or use the Platform.

Your acceptance may be recorded electronically. Section 10A of the Information Technology Act, 2000 recognises the validity of contracts formed through electronic means.

 

3. Related documents

These Terms and Conditions should be read together with:

• Maanicare’s Privacy Policy;

• any cookie notice;

• any consent notice or permission disclosure shown through the Platform;

• any organisation-specific policy applicable to your account;

• any client agreement;

• any master services agreement;

• any statement of work;

• any service order;

• any subscription plan;

• any employment agreement;

• any vendor agreement;

• any partner agreement;

• any service-provider agreement;

• any accepted quotation;

• any booking confirmation; and

• any additional terms presented for a specific service, feature, integration or module.

If there is a conflict:

1. a signed written agreement between Maanicare and the relevant client, employer, customer, vendor or service partner will prevail for the subject matter covered by that agreement;

2. a service order, quotation or statement of work will prevail for the specific service described in it;

3. these Terms and Conditions will apply to the remaining matters; and

4. mandatory legal requirements will prevail wherever applicable.

 

4. Scope of the Platform

The Platform is designed to support Maanicare’s business, workplace-management, employee-management, compliance, facility-management and service-delivery functions.

Depending on the modules enabled for your organisation and your authorised role, the Platform may include:

• employee profiles;

• recruitment and onboarding;

• attendance;

• geo-tagged attendance;

• QR-based attendance;

• shift and roster management;

• leave management;

• payroll inputs;

• payslips;

• statutory and compliance records;

• expenses and reimbursements;

• employee documents;

• letters and certificates;

• training;

• performance-management workflows;

• employee helpdesk;

• grievance workflows;

• POSH-related workflows;

• disciplinary workflows;

• safety and incident reporting;

• facility-management tickets;

• work orders;

• asset management;

• preventive and corrective maintenance;

• checklists and inspections;

• vendor management;

• technician coordination;

• task evidence and service closure;

• client dashboards;

• operational reports;

• notifications;

• newsletters;

• policy access;

• Maanicare AI;

• website enquiries;

• on-demand service requests;

• service bookings;

• quotations;

• payment workflows; and

• related operational tools.

Not every feature is available to every user.

Maanicare may add, modify, suspend, restrict or discontinue a feature, module or service from time to time.

 

5. Definitions

For the purpose of these Terms and Conditions:

6. Eligibility

You may access or use the Platform only if:

• you are legally competent to enter into a binding agreement;

• you are authorised to use the relevant account or feature;

• you provide accurate information where required;

• you comply with these Terms and Conditions;

• you comply with applicable laws and policies; and

• your use is for a lawful and permitted purpose.

The Platform is primarily intended for authorised business, workforce, client, vendor, contractor, technician and customer use.

The Platform is not designed for independent use by children. A person below 18 years of age may use a relevant feature only where:

• the feature is legally permitted;

• such use is necessary for an authorised purpose;

• appropriate safeguards apply; and

• any legally required parental or lawful-guardian consent has been obtained.

Maanicare may refuse access where eligibility cannot be verified.

 

7. User accounts and account security

Certain features require an Account.

You agree to:

• provide accurate, current and complete information;

• update information when it changes;

• use only your own authorised Account;

• keep your login credentials confidential;

• keep OTPs, passwords and access tokens confidential;

• not share your Account with another person;

• not permit another person to act through your Account;

• use reasonable care while accessing the Platform through shared devices;

• log out after using a shared or public device; and

• notify Maanicare promptly if you suspect unauthorised access.

You are responsible for activity performed through your Account, except where the activity is caused by a failure clearly attributable to Maanicare.

Maanicare may use:

• OTP verification;

• password authentication;

• device verification;

• multi-factor authentication;

• identity verification;

• session controls;

• role-based permissions; and

• device-based biometric login,

where enabled.

Where device-based biometric authentication is used, Maanicare does not ordinarily receive the biometric template stored on your device.

 

8. Organisation-managed accounts

Where your Account is created, approved or managed by your employer, a client organisation or another authorised organisation, the organisation may have administrative rights over your Account.

Subject to applicable law and the relevant agreement, authorised administrators may be able to:

• create, approve or deactivate Accounts;

• assign roles;

• manage permissions;

• view work-related records;

• view attendance and leave records;

• view payroll inputs or payslips where authorised;

• view task status;

• view reports;

• approve or reject requests;

• manage workflows;

• receive audit records;

• update policies;

• restrict access; and

• request Account suspension or closure.

Your use of the Platform may also be subject to your organisation’s:

• employment policies;

• HR policies;

• IT policies;

• confidentiality obligations;

• attendance policies;

• facility rules;

• health and safety policies;

• service procedures; and

• other internal requirements.

These Terms and Conditions do not replace an employment agreement, client agreement, vendor agreement or service-provider agreement.

 

9. Accurate information and authorised submissions

You are responsible for ensuring that information submitted through your Account is accurate, complete, relevant and lawful.

This includes:

• profile information;

• attendance records;

• location confirmations;

• leave requests;

• reimbursement requests;

• expense claims;

• payroll inputs;

• invoices;

• receipts;

• statutory records;

• service requests;

• task updates;

• task evidence;

• inspection records;

• safety reports;

• photographs;

• videos;

• uploaded documents;

• AI prompts;

• helpdesk tickets;

• feedback;

• approvals; and

• declarations.

You must not submit information that is:

• false;

• misleading;

• fraudulent;

• manipulated;

• outdated where an updated record is required;

• unrelated to the relevant workflow;

• unlawfully obtained;

• defamatory;

• infringing;

• malicious; or

• submitted without authority.

Maanicare may verify submitted information where reasonably required for security, service delivery, payroll, audit, compliance, safety, legal or contractual purposes.

 

10. Enterprise modules

10.1 Purpose

Enterprise Modules are intended to support authorised workplace and business workflows.

Depending on the relevant arrangement, Maanicare may provide the technology layer, operational support, managed services or a combination of these.

10.2 Role-based access

Access is restricted according to the permissions assigned to each user.

For example:

• an employee may view their own profile, attendance, leave or documents;

• a reporting manager may view authorised team records;

• an HR administrator may manage employee workflows;

• a payroll user may access authorised payroll inputs;

• a facility manager may access work orders, assets and inspections;

• a client administrator may access authorised reports; and

• an authorised reviewer may access a restricted grievance or POSH workflow.

Access to one module does not automatically grant access to another module.

10.3 Employer and client decisions

The Platform may help users record, process, route, calculate, display or manage information.

Unless expressly stated otherwise in a written agreement:

• final employment decisions remain with the authorised employer;

• final payroll approvals remain with the authorised employer, payroll team or client;

• final statutory determinations remain subject to applicable law and authorised review;

• final disciplinary decisions remain with the authorised employer or committee;

• final POSH decisions remain with the legally designated committee or authorised process;

• final facility approvals remain with the authorised approver; and

• final commercial approvals remain with the authorised organisation.

The Platform is a workflow-support tool and does not replace legally required human review.

 

11. Attendance, shift and location-based features

Where attendance, roster, shift or verification features are enabled, the Platform may record:

• punch-in and punch-out time;

• shift information;

• roster information;

• site details;

• QR attendance records;

• GPS location at the time of attendance;

• photographs or selfies;

• device details;

• exception requests;

• manager approvals;

• regularisation requests; and

• audit trails.

You must not:

• mark attendance for another person;

• ask another person to mark attendance for you;

• share attendance credentials;

• manipulate time records;

• alter your device location improperly;

• use fake GPS tools;

• use spoofing tools;

• submit an old or unrelated photograph;

• misrepresent your location; or

• interfere with a verification mechanism.

Unless a separate prominent notice expressly states otherwise, location should be collected only when you actively use a relevant feature, such as attendance marking, site verification or task completion.

 

12. Payroll, statutory and compliance workflows

Where payroll, statutory or compliance features are enabled, the Platform may support:

• employee onboarding;

• bank-detail submission;

• payroll inputs;

• salary calculations;

• attendance inputs;

• leave inputs;

• overtime inputs;

• deductions;

• incentives;

• reimbursements;

• payslip access;

• statutory records;

• tax-related records;

• employee letters;

• document access;

• compliance reporting;

• exit workflows; and

• full-and-final settlement.

You agree to provide accurate information and supporting records where required.

The Platform may generate calculations, reports or documents based on the information entered into the system. Users responsible for approvals must review the information before relying on it.

Unless expressly agreed otherwise, Maanicare is not responsible for errors caused by:

• inaccurate source information;

• incomplete records;

• delayed submissions;

• unauthorised changes;

• incorrect approvals;

• actions taken by an employer or client organisation; or

• a failure by an authorised user to review information before approval.

Nothing in this clause limits any obligation that Maanicare has expressly accepted through a written services agreement.

 

13. Facility-management workflows

Where facility-management features are enabled, the Platform may be used to:

• raise tickets;

• assign work orders;

• manage assets;

• schedule maintenance;

• record inspections;

• complete checklists;

• report breakdowns;

• report incidents;

• assign vendors;

• coordinate technicians;

• upload photographs;

• upload videos;

• submit task evidence;

• record task status;

• escalate issues;

• request approvals;

• close tasks;

• monitor service levels; and

• generate reports.

Users must submit accurate, relevant and timely information.

Technicians, vendors, contractors and service partners must:

• use the Platform only for authorised work;

• access only the records necessary for the assigned task;

• maintain confidentiality;

• comply with applicable safety requirements;

• submit genuine task evidence;

• avoid capturing unnecessary personal information in photographs or videos;

• avoid disclosing client information; and

• comply with applicable site rules.

 

14. Helpdesk, grievance, safety, disciplinary and POSH workflows

The Platform may provide general helpdesk tools and restricted workflows for:

• employee support;

• grievances;

• complaints;

• whistleblowing reports;

• workplace-safety concerns;

• incidents;

• disciplinary matters; and

• prevention-of-sexual-harassment-related matters.

Where a secure or formal workflow is available, you should use that workflow for the relevant matter.

You must not submit knowingly false, malicious or misleading complaints.

The Platform may be used for reporting, routing, evidence management, review support and record keeping. It does not replace the legally required human process, committee or decision-maker.

Maanicare AI must not be used as a substitute for filing a formal grievance, POSH complaint, safety incident report or disciplinary response.

 

15. Maanicare AI

15.1 Purpose of Maanicare AI

Maanicare AI is designed to help authorised users access information and navigate workflows.

Depending on the features enabled for your organisation, Maanicare AI may help users:

• locate policies;

• locate SOPs;

• find approved documents;

• understand routine processes;

• understand compliance workflows;

• navigate HRMS features;

• navigate facility-management features;

• obtain summaries;

• identify a relevant form;

• identify the appropriate team;

• create or route a support ticket; and

• receive general operational guidance.

15.2 AI responses are informational

Maanicare AI is an assistance tool.

AI-generated responses may be:

• incomplete;

• outdated;

• inaccurate;

• unsuitable for your specific situation; or

• based on incomplete information.

You must verify important information against the relevant official policy, approved document, system record or authorised team.

Where there is a conflict, the official source will prevail.

15.3 No independent AI decision-making

Maanicare AI is not intended to independently make final decisions relating to:

• recruitment;

• candidate rejection;

• salary;

• deductions;

• payroll approval;

• leave approval;

• performance ratings;

• disciplinary action;

• termination;

• grievances;

• POSH matters;

• statutory determinations;

• legal conclusions;

• safety findings;

• client approvals;

• access-control decisions; or

• any matter materially affecting a person’s rights, employment, payment, safety or legal position.

These matters require the appropriate authorised human review.

15.4 No professional advice

Maanicare AI does not provide legal, financial, tax, medical, accounting, statutory, investment or other professional advice.

You must seek assistance from the relevant qualified professional or authorised team for such matters.

15.5 Restricted AI inputs

Do not enter unnecessary sensitive, confidential or personal information into a general AI interaction.

Do not submit:

• passwords;

• OTPs;

• payment credentials;

• complete bank credentials;

• full government-identification numbers unless requested through an authorised secure workflow;

• confidential client information;

• trade secrets;

• detailed health information;

• POSH complaints;

• detailed grievances;

• disciplinary allegations;

• unlawful content;

• malicious instructions;

• malware; or

• another person’s personal data without authority.

Use the designated secure workflow for sensitive matters.

15.6 Prohibited use of AI

You must not use Maanicare AI to:

• create false documents;

• create misleading records;

• fabricate evidence;

• impersonate another person;

• obtain unauthorised information;

• bypass permissions;

• bypass an approval process;

• automate a prohibited decision;

• harass another person;

• discriminate against another person;

• generate unlawful content;

• test security without authorisation;

• introduce malicious code;

• violate intellectual-property rights; or

• violate applicable law.

15.7 Monitoring

Maanicare may review a limited set of AI interactions where reasonably necessary to:

• provide the service;

• resolve errors;

• investigate misuse;

• improve reliability;

• maintain security;

• conduct audits; or

• comply with legal or contractual requirements.

The processing of AI interaction data is explained in Maanicare’s Privacy Policy.

 

16. Online service requests and bookings

This section applies only where the Platform allows a user to request, schedule, purchase or pay for a service online.

16.1 Service requests

A user may be able to:

• select a service;

• submit a request;

• describe a requirement;

• provide a location;

• select a slot;

• upload photographs;

• request a quotation;

• approve a quotation;

• schedule a visit;

• pay applicable charges;

• receive status updates;

• reschedule;

• cancel;

• provide feedback; and

• raise a complaint.

Submitting a request does not always guarantee that the requested service will be available.

16.2 Service provider

Depending on the selected service, the service may be:

• provided directly by Maanicare;

• provided through an affiliate;

• fulfilled by an authorised Service Partner; or

• coordinated by Maanicare through a permitted service-delivery arrangement.

Where required, the relevant service-provider details will be displayed or communicated to the Customer.

16.3 Booking confirmation

A Booking becomes confirmed only when:

• the Platform displays a confirmation;

• a confirmation message is sent;

• a quotation is accepted, where required;

• applicable payment is completed, where required; or

• Maanicare otherwise confirms the Booking.

Availability may depend on:

• service location;

• service type;

• workforce availability;

• site access;

• working hours;

• safety conditions;

• required materials;

• applicable permissions; and

• other operational factors.

16.4 Service scope

The service scope will be based on:

• the selected service description;

• the information submitted by the Customer;

• any inspection;

• any quotation;

• any accepted estimate;

• the Booking confirmation; and

• any additional scope expressly approved by the Customer.

A Service Partner is not authorised to add charges or change the scope without the required approval.

16.5 Customer responsibilities

The Customer agrees to:

• provide accurate service details;

• provide the correct address;

• ensure lawful access to the premises;

• disclose relevant site conditions;

• identify known hazards;

• provide a safe working environment;

• secure valuables;

• protect confidential records;

• supervise access where appropriate;

• obtain required society, building or site permissions;

• ensure that an authorised adult is present where required; and

• review the service before confirming closure.

Maanicare or the Service Partner may refuse or stop a service where:

• access is not available;

• the location is unsafe;

• the requested activity is unlawful;

• the scope materially differs from the request;

• required permissions are unavailable;

• the user behaves abusively;

• a safety risk exists; or

• continuing the service is not reasonably practical.

16.6 Service evidence

Where enabled, Service Partners may submit:

• before-and-after photographs;

• task photographs;

• completion records;

• OTP-based confirmations;

• timestamps;

• checklists;

• material records;

• remarks; and

• other evidence reasonably required to verify service delivery.

Photographs and evidence should be limited to the relevant task area.

 

17. Prices, quotations and taxes

This section applies where a paid service is offered.

17.1 Prices

The applicable price may be:

• displayed on the Platform;

• communicated through a quotation;

• calculated based on the selected scope;

• calculated based on time, labour, materials or resources;

• agreed through a written service order; or

• governed by a client agreement.

17.2 Quotations

A quotation may specify:

• service scope;

• exclusions;

• labour charges;

• material charges;

• visit charges;

• taxes;

• expected timelines;

• payment milestones;

• quotation validity;

• cancellation conditions; and

• additional terms.

Unless otherwise stated, a quotation is an estimate based on the information available when it is issued.

Additional work or materials require approval before the corresponding charge is applied.

17.3 Taxes

Prices may be exclusive or inclusive of taxes, as stated on the Platform, invoice, quotation or service order.

Applicable taxes will be charged in accordance with law.

17.4 Transparent disclosure

Where the Consumer Protection (E-Commerce) Rules, 2020 apply, the Platform will display the relevant price and charge information in a clear and accessible manner before purchase. The Rules also require explicit and affirmative consumer consent for an online purchase and prohibit automatic consent through pre-ticked boxes.

 

18. Payments

Where online payment is enabled:

• payments may be processed through an authorised payment provider;

• available payment methods will be displayed on the Platform;

• a Booking may remain unconfirmed until payment is completed;

• payment-provider terms may apply;

• Maanicare may receive confirmation, transaction ID, payment status and limited payment-related information;

• Maanicare does not ordinarily store full card credentials; and

• invoices or receipts may be issued electronically.

You agree to use only a lawful payment method that you are authorised to use.

A payment failure may result in:

• delayed confirmation;

• cancellation;

• a request for an alternate payment method; or

• suspension of the relevant paid service.

 

19. Rescheduling and cancellation

This section applies only where a Booking can be rescheduled or cancelled.

19.1 Customer rescheduling

A Customer may request rescheduling through the route shown on the Platform.

Rescheduling is subject to:

• availability;

• service type;

• notice period;

• location;

• workforce allocation; and

• any condition disclosed before confirmation.

19.2 Customer cancellation

A Customer may request cancellation through the route shown on the Platform.

Any applicable cancellation charge must be disclosed before the Booking is confirmed.

19.3 Cancellation by Maanicare

Maanicare may cancel or reschedule a Booking where:

• a Service Partner is unavailable;

• the location is outside the serviceable area;

• the information submitted is inaccurate;

• payment is incomplete;

• access is unavailable;

• the site is unsafe;

• the requested activity is unlawful;

• required permissions are unavailable;

• an emergency occurs;

• a force majeure event occurs; or

• another reasonable operational constraint prevents service delivery.

Where reasonably possible, Maanicare may offer:

• an alternate slot;

• an alternate Service Partner;

• an updated quotation;

• a credit; or

• a refund, where applicable.

19.4 Consumer cancellation charges

Where the Consumer Protection (E-Commerce) Rules, 2020 apply, a cancellation charge will not be imposed on a consumer unless a similar burden is borne by the e-commerce entity where it cancels the order unilaterally for a comparable reason.

 

20. Refunds

Where a refund is applicable:

• the request will be reviewed;

• the approved amount will be communicated;

• the refund will ordinarily be processed through the original payment method;

• the time taken for the amount to reflect may depend on the bank, payment provider or payment method; and

• applicable deductions, if any, will be explained.

A refund may be considered where:

• a paid Booking is cancelled by Maanicare;

• a paid service cannot be delivered;

• a duplicate payment is made;

• an excess payment is verified;

• the service materially differs from the confirmed scope;

• the service is deficient and a refund is appropriate; or

• applicable law requires it.

Where the Consumer Protection (E-Commerce) Rules, 2020 apply, accepted refunds will be processed within a reasonable period in accordance with applicable requirements.

Nothing in these Terms and Conditions limits any mandatory consumer right.

 

21. Service complaints

A Customer should report a service complaint through:

• the Platform;

• the support email;

• the support number;

• the grievance route; or

• another notified channel.

The Customer should provide:

• Booking ID;

• service date;

• description of the issue;

• photographs or evidence, where relevant; and

• the preferred resolution.

Maanicare may:

• review the complaint;

• request additional information;

• inspect the service record;

• coordinate with the Service Partner;

• offer rectification;

• offer a revisit;

• offer a credit;

• approve a refund; or

• provide another appropriate resolution.

The resolution will depend on the facts, the service scope, the evidence, the applicable agreement and applicable law.

 

22. Consumer grievance redressal

This section applies where Maanicare provides an online service to a consumer and the Consumer Protection (E-Commerce) Rules, 2020 apply.

Maanicare will maintain an appropriate consumer grievance-redressal mechanism and publish the relevant contact details.

Consumer Grievance Officer
Name: [Vignesh Dudani]
Designation: [Technical Officer]
Email: [vighnesh@8masons.com]
Phone: [7977658696]
Address: [1st Floor, Shop 101, B wing - Samartha Aishwarya, Off New Link Road,  K L Walawalkar Marg, Andheri (West), Mumbai 400 053 ]

 

Consumer grievances will be:

• acknowledged within 48 hours of receipt; and

• addressed within one month from the date of receipt.

The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to establish a grievance-redressal mechanism, publish the grievance officer’s details, acknowledge complaints within 48 hours and redress them within one month.

 

23. User Content

The Platform may allow users to submit, upload, create, store, display or transmit Content, including:

• documents;

• images;

• videos;

• audio notes;

• comments;

• prompts;

• messages;

• service requests;

• task evidence;

• forms;

• invoices;

• receipts;

• reports;

• feedback;

• complaints;

• policies;

• SOPs; and

• other materials.

You confirm that:

• you have the right to submit the User Content;

• the User Content is accurate to the best of your knowledge;

• the User Content is relevant to an authorised purpose;

• the User Content does not violate law;

• the User Content does not infringe third-party rights;

• the User Content does not contain malicious code; and

• the User Content does not include unnecessary personal or confidential information.

You retain your rights in your User Content.

By submitting User Content, you grant Maanicare a limited, non-exclusive, worldwide, royalty-free right to host, store, process, format, transmit, display, reproduce, analyse and use the User Content only as reasonably required to:

• operate the Platform;

• provide the relevant Service;

• support the relevant workflow;

• maintain security;

• meet contractual obligations;

• comply with law;

• resolve disputes; and

• improve authorised services.

Maanicare may remove, restrict or disable access to User Content that violates these Terms and Conditions, applicable law or security requirements.

 

24. Acceptable use

You must use the Platform responsibly, lawfully and only for authorised purposes.

You must not:

• use another person’s Account;

• impersonate another person;

• submit fraudulent information;

• manipulate attendance;

• manipulate GPS location;

• falsify task records;

• upload fabricated evidence;

• misuse payroll information;

• misuse confidential records;

• interfere with Platform security;

• bypass access controls;

• attempt to gain unauthorised access;

• introduce malware;

• introduce harmful code;

• overload or disrupt the Platform;

• use scraping tools without authorisation;

• use crawlers, bots or automated extraction tools without authorisation;

• reverse engineer the Platform;

• copy restricted materials;

• infringe intellectual-property rights;

• upload unlawful, abusive, discriminatory, harassing or defamatory content;

• use the Platform for spam;

• conduct unauthorised surveillance;

• violate another person’s privacy;

• access another client’s information;

• use the Platform to compete unfairly with Maanicare;

• misuse a Service Partner’s information;

• misuse a Customer’s information; or

• violate applicable law.

Maanicare may investigate suspected misuse and take appropriate action.

 

25. Confidentiality

You may receive access to confidential information through the Platform.

Confidential information may include:

• employee information;

• client information;

• payroll information;

• statutory records;

• commercial terms;

• pricing;

• service records;

• site records;

• operational data;

• vendor details;

• contracts;

• policies;

• SOPs;

• credentials;

• technical information;

• audit logs;

• security records;

• restricted documents;

• AI-generated responses based on restricted information; and

• any information marked or reasonably understood to be confidential.

You agree to:

• use confidential information only for its authorised purpose;

• restrict access;

• not disclose it to unauthorised persons;

• not download or copy it without authority;

• not upload it into an unauthorised tool;

• protect it against misuse; and

• report suspected unauthorised disclosure.

These confidentiality obligations continue after your Account is closed or your relationship with Maanicare, your employer, the Client or another relevant organisation ends.

 

26. Privacy and personal data

Maanicare processes personal data in accordance with its Privacy Policy.

The Privacy Policy explains:

• what personal data may be collected;

• why it is processed;

• how it may be shared;

• how long it may be retained;

• how Maanicare AI processes information;

• what device permissions may be used;

• what rights may be available;

• how account deletion works;

• how privacy concerns may be raised; and

• how Maanicare approaches applicable data-protection laws, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as their provisions become applicable.

The DPDP Act and the notified DPDP Rules form part of India’s current digital-personal-data framework.

You must not upload, collect, access, process or share another person’s personal data unless you are authorised to do so.

You must use the appropriate secure workflow for sensitive information.

 

27. Electronic records and communications

You agree that Maanicare may communicate electronically through:

• email;

• SMS;

• WhatsApp;

• push notification;

• in-app notification;

• dashboard alert;

• phone call; and

• other permitted channels.

Electronic communications may include:

• OTPs;

• login alerts;

• security alerts;

• attendance reminders;

• payroll alerts;

• task updates;

• service confirmations;

• Booking confirmations;

• payment confirmations;

• cancellation messages;

• support responses;

• grievance updates;

• policy updates;

• operational announcements;

• notices;

• invoices;

• receipts; and

• legally required communications.

You are responsible for keeping your contact details updated.

You may opt out of non-essential marketing communications. You may continue to receive essential service-related, security, statutory, transactional or account-related communications.

 

28. Third-party services

The Platform may connect to third-party services, such as:

• cloud hosting;

• databases;

• storage;

• authentication;

• OTP providers;

• email providers;

• SMS providers;

• WhatsApp providers;

• push-notification providers;

• analytics tools;

• crash-reporting tools;

• maps;

• location services;

• payment providers;

• AI providers;

• document-processing tools;

• ticketing tools;

• recruitment tools;

• verification providers;

• app stores; and

• external websites.

Third-party services may have their own terms, policies and availability conditions.

Maanicare is not responsible for a third-party service that it does not control, except to the extent that responsibility cannot lawfully be excluded or Maanicare has expressly accepted responsibility in writing.

 

29. Intellectual property

The Platform and its components are owned by or licensed to Maanicare.

This includes:

• software;

• code;

• interface design;

• workflows;

• layouts;

• text;

• icons;

• graphics;

• logos;

• trademarks;

• brand assets;

• documentation;

• databases;

• templates;

• reports;

• processes;

• configurations;

• AI configurations;

• knowledge structures; and

• other materials.

Subject to these Terms and Conditions, Maanicare grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Platform only for authorised purposes.

You must not:

• reproduce the Platform;

• copy the Platform;

• modify the Platform;

• reverse engineer the Platform;

• decompile the Platform;

• disassemble the Platform;

• create derivative products;

• remove proprietary notices;

• misuse Maanicare’s name or logo;

• use Maanicare’s intellectual property without permission;

• build a competing product using the Platform;

• extract data systematically without authorisation; or

• commercially exploit any restricted Platform material.

No right is granted except the rights expressly stated in these Terms and Conditions.

 

30. Feedback

Where you submit:

• feedback;

• suggestions;

• ideas;

• feature requests;

• recommendations;

• bug reports; or

• comments,

Maanicare may use that feedback to improve its services.

Unless separately agreed in writing, submitting feedback does not create:

• an ownership claim;

• a confidentiality obligation;

• a royalty right; or

• a compensation entitlement.

 

31. Account closure, deletion and deactivation

You may request deletion of your Account through the method made available by Maanicare.

Deletion-request email: [vighnesh@8masons.com]

Maanicare may suspend, deactivate or close an Account where:

• the Account is no longer authorised;

• an employment or contractual relationship ends;

• the Client or employer requests deactivation;

• the Account is inactive;

• the Account is compromised;

• the user violates these Terms and Conditions;

• continued access creates a security risk;

• closure is required by law;

• closure is required by contract; or

• the relevant service is discontinued.

Account deletion may not result in immediate deletion of every record.

Certain records may continue to be retained for:

• payroll;

• statutory compliance;

• employment requirements;

• labour-law compliance;

• tax;

• audit;

• safety;

• incident management;

• fraud prevention;

• legal claims;

• security;

• contractual obligations; or

• business continuity.

The Privacy Policy explains the applicable approach in greater detail.

 

32. Suspension and termination

Maanicare may suspend, restrict or terminate access, with or without prior notice where reasonably necessary, if:

• you violate these Terms and Conditions;

• you violate applicable law;

• you misuse the Platform;

• you submit false information;

• your Account is compromised;

• you are no longer authorised;

• your organisation requests a change;

• continued access creates a security risk;

• continued access may cause harm;

• a payment obligation is not met;

• Maanicare is required to act under law or contract; or

• the relevant service is discontinued.

After suspension or termination:

• your right to use the Platform will stop or be restricted;

• applicable records may be retained;

• confidentiality obligations will continue;

• intellectual-property restrictions will continue;

• liability for prior misuse will continue; and

• provisions intended to survive termination will remain effective.

 

33. Service availability

Maanicare aims to provide a reliable Platform but does not guarantee uninterrupted or error-free access.

The Platform may be unavailable due to:

• maintenance;

• updates;

• technical issues;

• network failure;

• internet failure;

• cloud-service disruption;

• third-party-service disruption;

• power failure;

• cyber incidents;

• emergency measures;

• legal requirements; or

• events beyond Maanicare’s reasonable control.

Maanicare may modify, restrict, suspend or discontinue a feature.

Where commercially reasonable, Maanicare may provide notice of material changes or planned maintenance.

 

34. Beta and pilot features

Maanicare may make beta, pilot, testing or experimental features available.

Such features may:

• be incomplete;

• contain errors;

• change;

• be withdrawn;

• have limited support;

• generate unreliable outputs; or

• be subject to separate conditions.

You should not rely on an experimental feature for a critical decision unless Maanicare expressly confirms that it is suitable for that purpose.

 

35. Disclaimers

The Platform is provided on an “as is” and “as available” basis, except where a written agreement expressly states otherwise.

To the fullest extent permitted by law, Maanicare does not guarantee that:

• the Platform will always be available;

• the Platform will always be error-free;

• every defect will be corrected immediately;

• all information will always be complete;

• all information will always be current;

• every service request will be accepted;

• every Booking will be available;

• every AI response will be accurate;

• every third-party service will function continuously;

• the Platform will meet every individual requirement;

• the Platform will be compatible with every device; or

• the Platform will be free from every security risk.

Nothing in these Terms and Conditions:

• excludes a liability that cannot lawfully be excluded;

• limits a mandatory statutory right;

• limits a mandatory consumer right; or

• overrides an express written commitment accepted by Maanicare.

 

36. Limitation of liability

To the fullest extent permitted by law, Maanicare will not be liable for indirect, incidental, special or consequential losses arising from:

• unauthorised Platform use;

• credential sharing;

• user error;

• inaccurate information submitted by a user;

• incomplete information submitted by an organisation;

• decisions taken by an employer, Client or third party;

• reliance on an AI response without verification;

• reliance on an estimate where the scope materially changes;

• delays caused by site conditions;

• failure to provide access;

• third-party-service failures;

• internet or device failures;

• force majeure events; or

• actions outside Maanicare’s reasonable control.

Where Maanicare’s liability cannot be excluded, the applicable liability cap, if any, will be governed by:

• the signed written agreement;

• the applicable service order;

• the applicable quotation;

• the applicable subscription terms; or

• applicable law.

For a consumer transaction, nothing in these Terms and Conditions limits a mandatory right available under applicable consumer-protection law.

 

37. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Maanicare, its affiliates, directors, officers, employees, representatives and authorised service providers against claims, losses, liabilities, penalties, damages, costs and expenses arising from:

• your misuse of the Platform;

• your breach of these Terms and Conditions;

• your violation of law;

• your unauthorised access;

• your submission of false information;

• your submission of unlawful User Content;

• your infringement of third-party rights;

• your misuse of another person’s personal data;

• your unauthorised disclosure of confidential information;

• your manipulation of records;

• your misuse of Maanicare AI; or

• activity performed through your Account because you failed to protect your credentials.

This clause does not apply to the extent that the claim is caused solely by Maanicare’s proven wilful misconduct or a liability that cannot lawfully be excluded.

 

38. Force majeure

Maanicare will not be responsible for delay or failure caused by an event beyond its reasonable control, including:

• natural disaster;

• flood;

• fire;

• earthquake;

• epidemic;

• pandemic;

• war;

• terrorism;

• civil unrest;

• labour disruption;

• government action;

• court order;

• power failure;

• network failure;

• cloud-service disruption;

• cyberattack;

• third-party-service failure;

• transportation disruption; or

• another event beyond reasonable control.

Where possible, Maanicare will take reasonable steps to mitigate the impact.

 

39. Changes to these Terms and Conditions

Maanicare may update these Terms and Conditions from time to time to reflect:

• changes in law;

• regulatory requirements;

• new features;

• new AI functionality;

• changes to Services;

• operational changes;

• security requirements;

• commercial changes; or

• Platform improvements.

The updated Terms and Conditions will be published on the Platform.

Where required, Maanicare may provide notice through:

• the website;

• the app;

• email;

• in-app notification; or

• another appropriate method.

The updated Terms and Conditions will apply from the stated effective date.

If you do not agree to an updated version, you must stop using the Platform.

 

40. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to any mandatory consumer right, statutory forum or dispute-resolution clause contained in an applicable written agreement, the courts at [insert city and state], India will have jurisdiction over disputes arising from or relating to these Terms and Conditions or the Platform.

 

41. General provisions

41.1 Severability

If a provision is found invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

41.2 No waiver

A failure to enforce a provision immediately does not waive the right to enforce it later.

41.3 Assignment

You may not assign your rights or obligations under these Terms and Conditions without Maanicare’s prior written consent.

Maanicare may assign its rights or obligations to an affiliate, successor, acquirer or replacement service operator, subject to applicable law and contractual requirements.

41.4 No partnership or agency

These Terms and Conditions do not create a partnership, joint venture, agency, franchise or employment relationship.

A separate written agreement will govern any employment, vendor, client, partner or contractor relationship.

41.5 Entire agreement

These Terms and Conditions, together with the related documents described in Section 3, form the applicable agreement relating to your use of the Platform.

 

42. Support and complaints

For general Platform support, contact:

Maanicare Support
Team: [Vignesh Dudani]
Email: [vighnesh@8masons.com]
Phone: [7977658696]
Support hours: [09:00 AM to 06:00 PM]
Address: [1st Floor, Shop 101, B wing - Samartha Aishwarya, Off New Link Road,  K L Walawalkar Marg, Andheri (West), Mumbai 400 053 ]

For service-related support, contact:

Service Support
Email: [vighnesh@8masons.com]
Phone: [7977658696]

For security incidents or suspected unauthorised access, contact:

Security Contact
Email: [vighnesh@8masons.com]
Emergency phone: [7977658696]

For privacy-related concerns, refer to the Privacy Contact and Grievance Officer details published in Maanicare’s Privacy Policy.

For consumer grievances, refer to the Consumer Grievance Officer details in Section 22 where that section applies.

 

43. Final acceptance

By accessing or using the Platform, you confirm that:

• you have read these Terms and Conditions;

• you understand these Terms and Conditions;

• you accept these Terms and Conditions;

• you will use the Platform only for authorised purposes;

• you will keep your Account secure;

• you will submit accurate information;

• you will protect confidential information;

• you will use Maanicare AI responsibly;

• you will comply with applicable policies; and

• you will comply with applicable law.